{"id":57,"date":"2017-03-14T13:42:27","date_gmt":"2017-03-14T12:42:27","guid":{"rendered":"http:\/\/www.point-software.de.visus3.webwide.de\/?page_id=57"},"modified":"2019-01-15T14:41:11","modified_gmt":"2019-01-15T13:41:11","slug":"support","status":"publish","type":"page","link":"https:\/\/www.point-software.de\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section bb_built=&#8221;1&#8243; admin_label=&#8221;Sektion&#8221; fullwidth=&#8221;off&#8221; specialty=&#8221;off&#8221; background_image=&#8221;https:\/\/www.point-software.de\/wp-content\/uploads\/2017\/03\/Support.jpg&#8221; transparent_background=&#8221;off&#8221; allow_player_pause=&#8221;off&#8221; inner_shadow=&#8221;off&#8221; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; custom_width_px=&#8221;1080&#8243; custom_width_percent=&#8221;80&#8243; make_equal=&#8221;off&#8221; use_custom_gutter=&#8221;off&#8221; next_background_color=&#8221;#ffffff&#8221;][et_pb_row admin_label=&#8221;Zeile&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; background_size=&#8221;initial&#8221;][et_pb_column type=&#8221;4_4&#8243;][et_pb_text background_layout=&#8221;light&#8221; text_orientation=&#8221;left&#8221; header_font_size=&#8221;40&#8243; header_font_size_tablet=&#8221;30&#8243; header_letter_spacing=&#8221;0&#8243; header_line_height=&#8221;1&#8243; text_letter_spacing=&#8221;0&#8243; text_line_height=&#8221;1.7&#8243; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_width=&#8221;1&#8243; border_style=&#8221;solid&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; background_size=&#8221;initial&#8221; _builder_version=&#8221;3.17.6&#8243;]<\/p>\n<h1><span style=\"color: #ffffff;\"><strong>SUPPORT<\/strong><\/span><\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; prev_background_color=&#8221;#000000&#8243;][et_pb_row admin_label=&#8221;row&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; custom_width_px=&#8221;1080&#8243; custom_width_percent=&#8221;80&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;3&#8243; allow_player_pause=&#8221;off&#8221; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221; make_equal=&#8221;off&#8221; parallax_1=&#8221;off&#8221; parallax_method_1=&#8221;off&#8221; parallax_2=&#8221;off&#8221; parallax_method_2=&#8221;off&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; background_size=&#8221;initial&#8221;][et_pb_column type=&#8221;1_2&#8243;][et_pb_text use_border_color=&#8221;off&#8221; custom_padding=&#8221;40px|40px|40px|40px&#8221; background_color=&#8221;#f0f0f0&#8243; text_font_size=&#8221;18&#8243; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; background_size=&#8221;initial&#8221; _builder_version=&#8221;3.17.6&#8243;]<\/p>\n<h3>Maintenance and care:<\/h3>\n<ul>\n<li>Regular information service<\/li>\n<li>Legal changes<\/li>\n<li>Program documentation<\/li>\n<li>Update of program changes<\/li>\n<li>Archiving of programs<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243;][et_pb_text use_border_color=&#8221;off&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; background_size=&#8221;initial&#8221; _builder_version=&#8221;3.17.6&#8243;]<\/p>\n<h3>Point\u2019s remote maintenance<\/h3>\n<p>For remote maintenance with our clients we apply the remote maintenance software from TeamViewer. The software doesn\u2019t require any installation on the desktop. All data that is being exchanged during the session are secured from external attacks.<\/p>\n<p>Please find here all information about TeamViewer\u2019s security:<br \/><strong><a href=\"http:\/\/www.teamviewer.com\/de\/products\/security.aspx\" target=\"_blank\" rel=\"noopener\">TeamViewer security<\/a><\/strong><\/p>\n<p>[\/et_pb_text][et_pb_divider admin_label=&#8221;Teiler&#8221; color=&#8221;#124022&#8243; show_divider=&#8221;on&#8221; height=&#8221;20&#8243; divider_style=&#8221;solid&#8221; divider_position=&#8221;center&#8221; hide_on_mobile=&#8221;on&#8221; disabled_on=&#8221;on|on|off&#8221;]<\/p>\n<p>[\/et_pb_divider][et_pb_text use_border_color=&#8221;off&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; background_size=&#8221;initial&#8221; _builder_version=&#8221;3.17.6&#8243;]<\/p>\n<p><a href=\"https:\/\/www.point-software.de\/support-download\/TeamViewerQS_de-idcvkpe7yp.exe\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-599\" src=\"https:\/\/www.point-software.de\/wp-content\/uploads\/2017\/03\/button_teamviewer.png\" alt=\"\" width=\"245\" height=\"70\" \/><\/a><\/p>\n<p><strong>Instruction for remote service<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.point-software.de\/support-download\/TeamViewerQS_de-idcvkpe7yp.exe\" target=\"_blank\" rel=\"noopener\">Please click on this to start TeamViewer<\/a><\/li>\n<li>Please confirm the notice for carrying-out<\/li>\n<li>On the next window you will find an ID and a password<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_divider admin_label=&#8221;Teiler&#8221; color=&#8221;#124022&#8243; show_divider=&#8221;on&#8221; height=&#8221;20&#8243; divider_style=&#8221;solid&#8221; divider_position=&#8221;center&#8221; hide_on_mobile=&#8221;on&#8221; disabled_on=&#8221;on|on|off&#8221;]<\/p>\n<p>[\/et_pb_divider][et_pb_text use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_width=&#8221;1&#8243; border_style=&#8221;solid&#8221; text_font_size=&#8221;12&#8243; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; background_size=&#8221;initial&#8221; _builder_version=&#8221;3.17.6&#8243;]<\/p>\n<p><strong>References<\/strong>: As soon as the TeamViewer window is closed, the connection will be interrupted. Please note: a new password will be given at every new program start of TeamViewer. <\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SUPPORT Maintenance and care: Regular information service Legal changes Program documentation Update of program changes Archiving of programs Point\u2019s remote maintenance For remote maintenance with our clients we apply the remote maintenance software from TeamViewer. The software doesn\u2019t require any installation on the desktop. All data that is being exchanged during the session are secured [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-57","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - POINT Informationsverarbeitung und Consulting GmbH &amp; Co. 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